Nationwide Financial (continued)

Programmer Analyst

• February 1997 - February, 1999, Columbus, OH
• Developed a new user interface / database application for Minimum Distribution letters and the Year 2000 effort using Visual Basic, Access, and FTP.
• Served as the Lead for the Enhanced Financial Services family of applications, comprised of three PC/network applications for commission reporting on a multi-million dollar line of business.
• Contributed to Retail Production Support through COBOL and JCL maintenance.
• Developed a comprehensive base of business knowledge for Public Sector/PEBSCO practices and procedures as a Customer Service Representative (February 1997 - September 1997).

The Midland Life Insurance Company

Life Specialist

• January 1996 - January 1997, Columbus, OH
• Developed solid knowledge of Annuity, Term, Traditional and Universal Life policy types and service functions.
• Entrusted with the daily balancing of the pre-authorized (ACH) bank withdrawal accounts.
• Developed exceptional proficiency in the coordination of policy service and new business correspondence for the Interest Sensitive Product Group.

Limited Credit Services

Collector

• December 1994 - December 1995, Columbus, OH
• Recovered an average of $12,000 per week.
• Cultivated customer service skills and counseled diverse customers to bring about the reduction of their debt while simultaneously observing FDCPA and LCS guidelines.
• Submitted various ideas for improving productivity, effectiveness and efficiency.